FAQs
FREQUENTLY ASKED QUESTIONS
PRODUCTS
Our items are made to use with your own Apple or Fitbit products. We do not sell any straps or other products authorized by the brands. We are a third-party seller.
CAN THE STRAPS ON MY APPLE WATCH BE CHANGED?
Yes, you can change the strap of your apple watch and it is very easy! Push the strap release button at the back of your watch, and the strap will slide out. If the strap doesn't slide out, press the strap release button again and make sure that you hold it down.
Make sure that you put the strap on the correct side. Look at the adapter, and make sure the side with the metal middle piece is facing the under-side of your watch. You should hear a light click when you put the strap correctly.
WILL THESE STRAPS FIT THE MODEL OF MY WATCH?
Our watch straps are compatible with all Apple Watch models including series 7, 6, 5, 4, 3, 2, 1 and SE. We also have straps for Fitbit Sense and Versa 1, 2 and 3.
WILL THESE WATCH STRAP FIT MY WRIST?
All of our Watch straps are adjustable. Our stainless-steel link type straps may need to have some links removed to fit your wrist correctly. It is an easy and quick fix, and we provide an adjustment tool for some items. If you struggle taking the links out, please message us and we will send you a tutorial video.
WHAT ARE THE CARE INSTRUCTIONS FOR THE WATCH STRAPS?
Avoid water, harsh chemicals and scratching. Store your straps safely when not in use and polish them with a polishing cloth to make it shinier. The fibers in tissue cloths can sometimes cause micro scratches on your straps – an ironic mistake you’ll want to avoid.
Don't submerge in water, wash dishes or do sport with the our straps (don't put the straps in contact with water or sweat). Even the straps are stainless the apple watch adaptors can be damaged.
I HAVE ALLERGY TO SOME METALS, WILL THE STRAPS COUSE ME AN ALLERGY REACTION?
As there are many different allergies we can't ensure the straps won't cause an allergy reaction. For this reason we recommend only trying the straps for a shot amount of time before waring them.
ORDERS
CAN I EDIT, UPDATE, CANCEL OR MAKE ANY CHANGES TO MY ORDER?
If you contact us within 24 hours, we shall send notifications to the responsible post office. Please be advised that it does not guarantee anything. It shall be considered at your responsibility to add the correct address details.
CAN I EXCHANGE FOR ANOTHER SIZE OR COLOUR?
As long as the straps are in a good condition we can exchange the, You can read our Returns and Exchanges Policy HERE.
DO I NEED TO HAVE AN ACCOUNT TO ORDER?
You can order freely without having to create an account.
CAN I TRACK MY ORDER?
Yes. You can track your order until you receive it though our website, TRACKING. Once you've made the payment and we ship your items, we shall send you the track reference number in which you will be able to check the status of your order.
HOW LONG DOES IT TAKE FOR AN ORDER TO ARRIVE?
The delivery of the order depends on the region and time frame. In the United States, the usual delivery time is 5-15days, but times can vary. To European countries the order can be delivered in 5-25 business days. Other countries - 5-30 business days.
SHIPPING AND RETURNS
HOW CAN I PROCESS THE RETURN?
You can read about our Return Policy HERE.
WILL COVID-19 AFFECT MY ORDER?
In view of the recent situation of COVID-19, logistics transportation and global delivery services are now subject to temporary delays. Shipping time is likely to be lengthened as a special arrangement of some courier service companies and air traffic delays are to be expected. Thanks for your patience while we work hard to get your order to you!
DO YOU HAVE INTERNATIONAL DELIVERY?
Yes, we ship our products worldwide!
PAYMENT
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (VISA, Mastercard, Maestro, AMEX) and PayPal payments, Klarna, AfterPay (the last two depend on your location).
ARE THERE EXTRA CHARGES ON THE TOP OF THE TOTAL PRICE?
No. We do not charge extra. You pay what comes up as total.
HOW SECURE IS MY ONLINE ORDER?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
STILL HAVE ANY QUESTIONS?
Sure, no problem! Just email us at hey@myprettystrap.com and we'll get back to you right away.